Shanghai Great Service Promise

Service Content
1. Pre Sale: As customer has requirement of service, our marketing department and technical support will respond immediately, according to your demand, appoint a service project manager to offer best services to you.
2. In sale: Provide service according to ISO9001 international standard, finish the work of coordination with each subcontracting cooperative unit the government organs, make you relax, rest assured, gratified.
3. Post sale: When we provide a set of function normally system which meet your need, our post sale service just begin, we will train regular system administrator for you and provide technology consultation and technology support anytime, ensure that you can use our system freely if you aren’t professional.

Service Mode
1. Urgent: Arrive at the site in several hours(Within the other dividing-line)
2. Normal: arrive in 3 days or Arrive at the site according to the stipulations of contract
3. Customers in other province: mail the equipment to our company, we will repair in or reply 2 days after we receive the equipment.
4. Style service: There are some common trouble clearing methods on Company’s websites

Monitor System
Taking the independent service supervision system, visiting by the phone of marketing department, visiting the key customers, operating construct to project and equipment Technology, quality and personnel’s attitude, following and investagation

Report System
When the customers have dissatisfaction with our service mode or attitude, they can use complain hotline service by calling, we ensure to treat your complain in three days, till you are satisfied. Our company’s service monitor has report incidents upgrade-system, which can ensure these unsolved problems will be sent rapidly to general manager.

Service Aim
Serve for customers, honest forever!